Key responsibilities
Head of Medical Services (HoMS) reports to Executive Director (ED), and is responsible for all health-related functions of HealthServe:
- Clinic Services
- Mental Health Services
- Health Programmes
- Research and Advocacy
Duties
General: Under oversight of ED, exercise leadership and management over all health-related functions of HealthServe
Clinic Services (all medical and dental clinics)
- Give oversight, leadership and management of clinic operations: finance, IT (Clinic Management System), HR (staff, interns, volunteers), facility, medical equipment, consumables, drugs, clinic and patient management processes
- Ensure compliance to all relevant law and regulations
- Develop/implement/improve: Policy, Protocols and Procedures
- Develop new clinical programs
- Monitor performance, Quality Assurance and Quality Improvement
- Mental Health Services: Give oversight and leadership of mental health services
- Health Programmes: Design, Monitoring and Evaluation of health programmes
Education
- External engagements, talks
- Students groups
- Staff, Interns, Volunteers
Research
- In-house research (academic and operational)
- Collaborating with researchers in other institutions
- Advocacy: interacting with MoM, MoH, other actors
Exercised:
Clinic Services:
- 2-3 Clinic Managers Staff
- 1-6 Medical Services Interns
- ~200 Volunteers
Mental Health Services:
- 1 Mental Health Programme Manager
- 1-4 Special Projects Volunteers
Core Competencies
1. Health Facility Management
2. Project / Programme Management
Preferred Competencies
1. Medicine
2. Clinical Quality Improvement
3. Public Health
4. Research
Minimum Characteristics
- Master’s degree in relevant field (e.g. health administration, public health, social work, business administration)
- At least 2 years in progressively responsible administrative or management-related position within primary health care environment, preferably for vulnerable populations in the non-profit sector
Preferred Characteristics
- Previous experience providing services and exercising leadership in a culturally diverse setting
- Commitment to serve disadvantaged populations
Supervision Received:
- Executive Director
- Services Committee (Medical)